Citizens ItCitizens It

MANAGED IT SUPPORT

IT That Stays Ready

Keep laptops, email, Wi-Fi, and backups in order with one team. We handle helpdesk, cloud moves, and security checks so work keeps moving.

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Moody server closet with glowing switches, firewall, NAS backups and blue LEDs

Metric 01

15 min

From helpdesk fixes to cloud moves, we keep your team online, safe, and on task.

Metric 02

24/7

From helpdesk fixes to cloud moves, we keep your team online, safe, and on task.

Metric 03

4.8/5

From helpdesk fixes to cloud moves, we keep your team online, safe, and on task.

HOW IT WORKS

A Clear Four-Step Plan

Full support for laptops, users, and apps with one helpdesk number.

Managed IT support corner with docked laptop, phone cradle, and lamp glowing on a warm oak credenza.

Monthly support

Managed IT Support

From $950/mo

Full support for laptops, users, and apps with one helpdesk number.

Printer tray, toner box, Ethernet adapter and modem on a utility shelf in warm afternoon light.

Same-day replies

Helpdesk Fixes

From $299/mo

Server cart with migration carton, SSDs, NAS and fiber patch in a hazy cutover aisle.

Weekend cutover

Cloud Migration

From $2,400

Dusty new office network switch, patch panel edge, wall plate and cable loops lit by side light
01Office and Wi-Fi

Network Setup

From $1,800

Set up switches, Wi-Fi, and office wiring for a clean new site.

Locked firewall rack glowing in a dark server closet with sensor puck and tidy cabling.
02Daily threat checks

Cybersecurity Watch

From $450/mo

Watch for malware, bad logins, and weak settings every day.

Backup tower, rugged drive, and hard case on a secure shelf in warm window light.
03Offsite backup tests

Backup & Recovery

From $650/mo

Keep copies of files offsite and ready for restore after trouble.

OUR SERVICES

IT Support That Keeps Work Moving

We learn your team size, pain points, and current tools.

Headset, handset, speaker puck, cable and ceramic block on a stone shelf in soft side light.
01

Intro Call

We learn your team size, pain points, and current tools.

Overhead flatlay of cable tester, fiber module, external drive, and flashlight on stone tray.
02

System Review

We check devices, Wi-Fi, backups, Microsoft 365, and security gaps.

Color-coded cable ties, sealed SSD and status tokens arranged on a stone ledge in soft side light.
03

Plan the Fix

You get a clear action list with the order, cost, and timeline.

Firewall, patch cords and power strip on a concrete shelf, lit by cool side light.
04

Go Live

We make the changes, watch the results, and keep support open.

CLIENT WINS

Fixes That Save Time

Up to 10 users Business-hours helpdesk Monthly patch checks Microsoft 365 setup Basic backup plan

Billed monthlyBilled monthly

Starter

From $499/mo

  • Up to 10 users
  • Business-hours helpdesk
  • Monthly patch checks
  • Microsoft 365 setup
  • Basic backup plan
Most popularBilled monthly

Signature

From $1,250/mo

  • Up to 25 users
  • Priority helpdesk queue
  • 24/7 device watch
  • Monthly backup restore test
  • Quarterly security review
  • One cloud file move each quarter
12-month term12-month term

Scale

From $2,950/mo

  • 50+ users supported
  • New office network setup
  • Endpoint security watch
  • Disaster recovery drills
  • Microsoft 365 admin team
  • On-site visits included

WHAT CLIENTS SAY

Words From Local Teams

Staff now get same-day help, even on busy intake days.

Empty food pantry intake room with support phone, printer, and network shelf ready to help

Nonprofit

Food Pantry Cuts Ticket Delays

Staff now get same-day help, even on busy intake days.

Dental back room with cabinets, NAS, and docked workstation after cloud migration

Clinic

Dental Clinic Moves Files To Cloud

Empty church nave with hidden Wi‑Fi gear, access points, and backup power glowing softly.

Faith

Church Wi-Fi Works On Sundays

Restored CPA office shelf with backup vault, disinfected laptops, and quiet workstation rows.

Accounting

Local CPA Stops Ransomware Spread

Empty new office with live desk phones, ceiling access points and a glowing network closet

Professional

Small Firm Gets New Office Live

Macro of a support headset, handset cradle, status puck and coiled lead on walnut wood.

Helpdesk triage and onboarding

Nina Alvarez

Top-down maintenance kit with screwdriver set, SFP modules, fiber pen and rack key on dark metal.

Microsoft 365 and cloud moves

Marcus Bell

Hardware security key, locked drive, padlock and firewall appliance on brushed concrete.

Threat alerts and backup checks

Priya Shah

Slate tray with cable tester, RJ45 plugs, patch cord coils and punchdown tool.

Wi-Fi, switches, and site setup

Ethan Cole

Proof

Customer notes

Verified

“Tickets get answered fast, and the team explains things in plain words.”

Macro of a support headset, handset cradle, status puck and coiled lead on walnut wood.

Tara Nguyen

Office Manager at Maple Run Dental

Verified

“Citizens It cleaned up our mail, backups, and old PCs without drama.”

Top-down maintenance kit with screwdriver set, SFP modules, fiber pen and rack key on dark metal.

Jonas Reed

Operations Lead at Harbor Food Bank

Verified

“Our staff stopped losing time to Wi-Fi drops and login issues.”

Hardware security key, locked drive, padlock and firewall appliance on brushed concrete.

Elena Brooks

Executive Director at Northside Youth Hub

Service area

Philadelphia Metro

Philadelphia, Camden, Cherry Hill, Norristown, King of Prussia

Philadelphia skyline and Ben Franklin Bridge emerging through river fog at blue hour

Area 01

Philadelphia Metro

Philadelphia, Camden, Cherry Hill, Norristown, King of Prussia

Golden-hour Delaware Valley waterfront with Wilmington brick shore, calm river and distant bridge silhouette.

Area 02

Delaware Valley

Wilmington, Newark, New Castle, Media, West Chester

Foggy South Jersey cedar swamp with sand track and distant water tower at dawn

Area 03

South Jersey

Haddonfield, Voorhees, Marlton, Deptford, Glassboro

Hazy Lehigh Valley overlook with bridge silhouette and industrial ridge above a calm river plain.

Area 04

Lehigh Valley

Allentown, Bethlehem, Easton, Whitehall, Emmaus

The Map

Journal

Helpful IT Notes

Questions

Common Questions Answered

Quick answers before visitors choose a product, service, or next step.

01What kinds of teams do you support?+

We support small businesses, nonprofits, and local groups that need steady help with devices, email, Wi-Fi, and backups.

02Do you help with Microsoft 365?+

Yes. We set up mailboxes, users, groups, shared files, and security settings in Microsoft 365, then help with day-to-day changes.

03Can you move our files to the cloud?+

Yes. We plan the move, copy the files, test access, and cut over at a time that fits your work day so your team can keep working.

04Do you watch for security issues?+

We monitor devices for alerts, patch gaps, and unsafe logins, then fix problems before they spread across the network.

05How fast is helpdesk support?+

Most requests get a first reply in about 15 minutes during business hours, with priority for urgent issues.

06Can you help after a failure?+

Yes. We help with restore work, damaged laptops, and backup checks so your files come back fast after a crash or lockout.

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